The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How do I exercise my right to PayPal Buyer Protection?
If you don't receive your item or the item is significantly different from its description from our page you are covered by PayPal Buyer Protection . This covers up to the full purchase price plus original shipping charges. We recommend you contact our customer service in the first instance and only use this after talking to us.
If the product you brought from hepartshome doesn’t work properly, you have the right to return the product to us within one year which from the date you placed the order, it will be repaired for free. And you just need to bear the charges of the return postage as a buyer. We’ll absorb the charges of the return-to-you postage as a seller.
How to define the postage for the product-repair?
For those that if the product doesn’t work properly within one year of the purchase, it can be returned for free repair, you only have to bear the return shipping fee, we will absorb the freight to send the product again.
As to the situation that if the product doesn’t work properly after the order more than a year, it can be still returned to us for repair. However, you’ll absorb both the shipping fees of the send-to-us’ and resend-to-you’s.
(What mentioned above is only for the situation of the non-artificial damage. If the product was broken by yourself before returning, you’ll pay for the replaced parts and both the sending and returning postage as well..)
For custom-made products
Custom-made products will not accept refunds or returns, unless the product being damaged, defective or you receive the wrong product. If you intend to return the product, we will charge you 50% restocking fee.
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